Last Updated: 8 January 2026
1. Who we are
This Privacy Policy explains how Tefco Distributors Tasmania Pty Ltd (ACN 132 932 051) as trustee for the Peter & Elizabeth Craig Family Trust (ABN 96 161 271 904), trading as Tefco Piping Systems (“Tefco”, “we/us”), manages personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
We are committed to open and transparent privacy management and maintain practices, procedures and systems to comply with the APPs.
2. The kinds of personal information we collect
Depending on your dealings with us, we may collect:
- Contact & business details: name, job title, company, email, phone, postal address, delivery address.
- Transactional details: enquiries, quotations, orders, delivery instructions, service requests.
- Technical & usage data: device/browser type, IP address, pages viewed, timestamps, referral URLs, approximate location, interactions with our website or emails.
- Sensitive information: we do not intentionally collect sensitive information (e.g., health, ethnicity, religious beliefs). If it is inadvertently captured (e.g., via free‑text fields or tracking technologies), we will handle or delete it in accordance with the APPs.
We collect personal information directly from you (forms, emails, phone) and, where appropriate, indirectly (public business listings, referrals, or through cookies/pixels as explained below). When information is unsolicited and we could not lawfully collect it, we will destroy or de‑identify it where reasonable and lawful.
3. Why we collect, use and disclose personal information
We collect, use and disclose personal information to:
- respond to enquiries, provide quotations, supply goods/services, and manage deliveries;
- operate, maintain, secure and improve our website, products and services;
- personalise content and communications (where permitted);
- manage accounts, payments, warranties and after‑sales support;
- comply with legal obligations and respond to regulatory requests;
- send marketing communications about our products and services (with an easy opt‑out in every message).
We use or disclose information for the primary purpose of collection, or for a related secondary purpose where permitted by the APPs (including with consent, where you’d reasonably expect it, or as required/authorised by law). Direct marketing follows APP 7 (simple opt‑out).
4. Cookies, analytics and tracking pixels
Our website uses cookies and may deploy third‑party tracking pixels (e.g., analytics, performance measurement, ad delivery) to understand site usage and improve our services. We adopt a data‑minimisation approach, configure technologies to limit personal information, and keep disclosures transparent in this policy. Sensitive information must not be sent to third‑party pixels, and users must be informed of pixel use. You can manage cookie preferences in your browser and opt‑out of marketing using the links provided in messages.
Australia does not mandate a specific “cookie banner” format; however, entities must be transparent about tracking and obtain consent where required under the APPs, including providing opt‑out mechanisms for direct marketing.
We conduct periodic reviews of the tracking technologies deployed on our website to ensure ongoing compliance and appropriateness.
5. Disclosing personal information
We may disclose personal information to:
- Operational partners: carriers and logistics providers (for deliveries), service technicians, fabricators and installers;
- Professional advisers: accountants, insurers, auditors and lawyers;
- Technology providers: hosting, email, CRM, analytics and security vendors;
- Government authorities or regulators: where required or authorised by law.
If any recipient is overseas, we will take reasonable steps to ensure they do not breach the APPs, unless an exception applies (e.g., where you expressly consent). We will update this policy if our overseas disclosures materially change.
6. Cross‑border disclosures
Personal information processed by some third‑party technology providers may be transferred to or stored in data centres located outside Australia. Before any cross‑border disclosure, we take reasonable steps to assess the recipient’s privacy safeguards and contractual commitments consistent with APP 8.
7. Data quality and security
We take reasonable steps to keep personal information accurate, up‑to‑date and complete and to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure. Measures include access controls, role‑based permissions, secure transmission and storage, staff awareness, and vendor due diligence. When personal information is no longer required for permitted purposes, we will destroy or de‑identify it, subject to any legal retention requirements.
8. Your rights — access and correction
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out‑of‑date, incomplete, irrelevant or misleading. We will respond within a reasonable time and give access unless a specific exception applies under the Privacy Act. If we refuse access or correction, we will provide reasons and information on how to complain.
9. Anonymity and pseudonymity
Where practicable, you may interact with us anonymously or using a pseudonym (for example, general website browsing or initial enquiries). However, we may need your identity to provide quotations, deliver goods, or meet legal obligations.
10. Direct marketing and opt‑out
We may use your contact details to send you product updates and insights. We will only do this in line with APP 7, and every message will include a simple opt‑out. You can also opt‑out by contacting us at any time.
11. Making a privacy complaint
If you believe we have breached your privacy:
- Contact us first (details below) with the facts and any supporting material.
- We will acknowledge your complaint and aim to respond within 30 days.
- If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Guidance and the online lodgement form are available on the OAIC website.
12. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices, technologies or legal requirements. The “Last updated” date will change, and the latest version will be available on our website (free of charge).
13. Contact
If you have questions or comments regarding this Privacy Policy or would like further information, contact:
Tefco Piping Systems
Phone: 1300 083 326
Email: sales@tefcopiping.com.au